FAQs:
| Q: Where do you ship from? |
A: We have multiple warehouses around the globe. Mainly our products are shipped from United States and China.
| Q: What are the shipping options? |
A: Free shipping all over the world via international shipping shipping parteners.
| Q: When will I receive my order? |
A: Usually the order take 10-20 business days to get delivered at your doorstep. But at this time of COVID-19 some orders may get delayed due to various Government Policies in different countries.
| Q: How do I track my order? |
A: Right after your item is shipped, you will receive a tracking number. You can track you order with that tracking number on our delivery partner's website. Or you can always get in touch with us via email for any query regarding your shipment.
| Q: What do I do if I never received my order? |
A: You may write us at our email: 'support@denalibear.com' with your concern and your issue will be resolved within 48 hours. You will get full refund of the amount paid in case the order is undelivered to you.
| Q: What do I do if I received a defective order? |
A: You may write us at our email: 'support@denalibear.com' with your concern and your issue will be resolved within 48 hours. Your item will be exchanged after verification by our customer care executive.
| Q: What is the refund policy?? |
A: Please check here.
| Q: Are my payment details/data secure? |
A: Your payment details are never saved on our website. You are secured with safe payment gateways like VISA secure, Paypal, Apple Pay.